Privacy Policy

1. Introduction

bingoplua is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players — whether they're logging in from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines — deserve to know exactly how their information is handled.

This Policy applies to all personal data collected through the bingoplua website, mobile platform, customer support channels, and any other touchpoints associated with the bingoplua brand. It covers data collected both online and, where applicable, offline in connection with our services.

We are guided by the principles of transparency, proportionality, and accountability as enshrined in the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC) of the Philippines.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, bingoplua acts as the Personal Information Controller in respect of the personal data you provide when using our platform. This means bingoplua determines the purposes and means by which your personal data is processed.

If you have any questions or concerns about how bingoplua processes your personal data, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

bingoplua collects the following categories of personal data from players:

3.1 Registration & Identity Data

• Full legal name as it appears on a government-issued ID.
• Date of birth (used to verify the 21+ age requirement).
• Email address and mobile number.
• Residential address (city, province, postal code).
• Username and encrypted password.
• Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's license, UMID) submitted for KYC verification.

3.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱) and timestamps.
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details — stored in tokenised or masked form).
• Bonus and promotional credit history.

3.3 Gaming & Behavioural Data

• Game session logs, including games played, wager amounts, win/loss records, and session duration.
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods).
• Platform interaction data, including pages visited, features used, and click-through behaviour.

3.4 Technical & Device Data

• IP address and approximate geolocation.
• Device type, operating system, and browser information.
• Cookie identifiers and session tokens (see Section 10).

3.5 Communications Data

• Records of your communications with bingoplua customer support, including chat transcripts and email correspondence.
• Feedback, survey responses, and complaints submitted to bingoplua.

4. How We Collect Your Data

bingoplua collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, server logs, and analytics tools as you interact with the bingoplua platform.
• From third-party payment processors — such as GCash, PayMaya, BPI, BDO, and Metrobank, in connection with processing your financial transactions.
• From identity verification providers — third-party KYC service providers used to verify the authenticity of documents you submit.
• From fraud prevention and AML screening services — to comply with our anti-money laundering obligations under Philippine law.

5. How We Use Your Personal Data

bingoplua uses your personal data for the following purposes:

• To create, manage, and maintain your bingoplua player account.
• To verify your identity and confirm you meet the 21+ age requirement under Philippine gaming regulations.
• To process deposits and withdrawals via your chosen payment method.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience and deliver relevant promotions where you have consented to receive them.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including reporting requirements under Philippine gaming and financial laws.
• To monitor and improve the performance, security, and functionality of the bingoplua platform.
• To administer responsible gaming tools and support players who may be experiencing gambling-related harm.

6. Legal Basis for Processing

bingoplua processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfil our obligations under the bingoplua Terms & Conditions, including account management and payment processing.
• Legal obligation — processing required to comply with applicable Philippine laws, including KYC, AML, and gaming regulatory requirements.
• Legitimate interests — processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit, freely given consent that you may withdraw at any time.

7. Sharing Your Personal Data

bingoplua does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers — third-party KYC and document verification services used to confirm your identity.
• Game content providers — licensed third-party game suppliers whose software powers the games available on bingoplua.
• Fraud prevention and AML services — specialist providers used to screen transactions and detect suspicious activity.
• Regulatory and law enforcement authorities — where required by applicable Philippine law, court order, or regulatory directive.
• IT and cloud service providers — infrastructure and hosting providers who process data on our behalf under strict data processing agreements.

All third parties with whom bingoplua shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific service they provide to bingoplua.

8. Data Retention

bingoplua retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account data — retained for the duration of your active account and for a minimum of five (5) years following account closure, in line with Philippine AML record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction.
• KYC documents — retained for the duration of your account and for five (5) years after closure.
• Customer support records — retained for three (3) years from the date of the interaction.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

When personal data is no longer required, bingoplua will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Security Measures

bingoplua implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bingoplua's servers.
• Encrypted storage of sensitive data, including passwords (hashed and salted) and payment details (tokenised).
• Role-based access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure.
• Multi-factor authentication options for player accounts.
• Continuous monitoring of our systems for suspicious activity and potential security incidents.

10. Cookies & Tracking Technologies

bingoplua uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and game display options.
• Analytics cookies — used to collect aggregated, anonymised data about how players use bingoplua, helping us improve platform performance and user experience.
• Marketing cookies — used to deliver relevant promotional content to players who have opted in to receive marketing communications from bingoplua.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bingoplua platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

11. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bingoplua:

• Right to be informed — the right to know what personal data bingoplua collects and how it is used, as described in this Policy.
• Right of access — the right to request a copy of the personal data bingoplua holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.

12. Minors

bingoplua strictly prohibits the use of our platform by individuals under the age of 21, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under 21 years of age. If bingoplua becomes aware that personal data has been collected from a minor, we will immediately suspend the associated account and delete the data in question.

If you are a parent or guardian and believe that a minor has registered on bingoplua or provided us with personal data, please contact us immediately at [email protected] so that we can take appropriate action.

13. International Data Transfers

In some cases, bingoplua may transfer your personal data to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or game content suppliers operating in other jurisdictions. Where such transfers occur, bingoplua ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.

bingoplua will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate protective measures and, where required, obtaining your consent.

14. Third-Party Links

The bingoplua platform may contain references to third-party services such as payment processors (GCash, PayMaya, BPI, BDO, Metrobank) and game content providers. These third parties operate under their own privacy policies, which bingoplua does not control. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bingoplua.

bingoplua is not responsible for the privacy practices or content of any third-party services, and our Privacy Policy applies solely to data collected directly by bingoplua.

15. Changes to This Privacy Policy

bingoplua reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players via the email address or mobile number on file, and update the "Last updated" date at the top of this page.

Your continued use of the bingoplua platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how bingoplua protects your personal data.

16. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bingoplua handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.

This Privacy Policy was last reviewed and updated in May 2026. bingoplua reserves all rights not expressly granted herein.